As the multinational conglomerate transforms to bring cutting-edge digital products and
services to customers, CIO Diane Schwarz ensures that it is digital on the inside as well.

By Martha Heller, Columnist, CIO | 22 SEPTEMBER 2021 17:00 SGT
As Johnson Controls expands its focus from manufacturing HVAC, fire detection, and
building controls products to providing predictive analytics and smart facilities, Johnson’s
end-to-end processes, says CIO Diane Schwarz, must be “digital to the core.”
“Historically, we manufactured, installed, and serviced items,” says Schwarz, who has
been CIO of the $22 billion global company since 2020. “But we are making the transition
to subscription services to support the products we sell. The shift from a one-time sale to
a subscription focus changes all of the dynamics of the company.”
Source:
Article title
How Johnson Controls is going ‘digital to the core’
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Website title
CIO
Date accessed
September 29, 2021
Date published
September 22, 2021