How Johnson Controls is going ‘digital to the core
As the multinational conglomerate transforms to bring cutting-edge digital products andservices to customers, CIO Diane Schwarz ensures that it is digital on the inside as well. By Martha Heller, Columnist, CIO | 22 SEPTEMBER 2021 17:00 SGTAs Johnson Controls expands its focus from manufacturing HVAC, fire detection, andbuilding controls products to providing predictive analytics and […]
Customer experience: The new IT imperative
CX has become a key factor for company success, and CIOs are rethinking operationsand organizational culture to ensure customers remain squarely in focus with everythingIT does. By Mary K. PrattContributing Writer, CIO | 16 AUGUST 2021 17:00 SGTCustomer experience: The new IT imperativeCIO Amy Evins and her team have moved away from talking about technology […]
8 tips for improving customer experience
CX is the new IT imperative. Here’s how IT leaders can staff up, get agile, and spearheadtech initiatives that deliver experiences that win over customers. The pandemic has seen organizations doubling down on true transformation. Here’s how By Mary K. PrattContributing Writer, CIO | 24 AUGUST 2021 17:00 SGT8 tips for improving customer experienceThe vast […]
7 hot digital transformation trends — and 3 going cold
The pandemic has seen organizations doubling down on true transformation. Here’s howdigital initiatives are reshaping technology strategies and revolutionizing how work getsdone. By Esther SheinContributing Writer, CIO | 30 AUGUST 2021 17:00 SGT6 hot digital transformation trends — and 4 going coldThe pandemic has proved to be a catalyst of sorts for digital transformation, forcingorganizations […]
Modern Project Management: What You Need To Know & How To Make It Work
It can be difficult managing a team; one small misstep can confuse a team, shatter morale, and leave you responsible for disappointing project. To help you avoid any mishaps, I’ve done a bit of research on modern project management techniques and concepts — along with ways to execute them so that you can lead your […]
5 Useful Tips to Convert Big Data into Smart Data
Big Data has become the buzzword for businesses over the last few years. Each year a huge amount of data is being produced through various means. Business organisations gather and analyse the data to gain useful insights. But data without structure is meaningless. Unstructured data requires enormous time to be sorted out and may turn […]